Toll Free: 877-367-9069
EMERGENCIES ONLY: 206-735-2683
Office hours are Monday thru Friday
8:30am to 5:00pm.
We have voice mail and it is checked frequently. Be sure to leave a clear message that includes your name, address, telephone number and a brief message. PLEASE SPEAK SLOWLY AND CLEARLY. If it is an emergency, refer to the Emergency section of this brochure.
«Rent is due on or before the first of each month. Be sure to make allowances for the weekends and holidays. See Holiday Closures list.
«Our preferred method of rent payment is by using your Tenant Portal. See Appfolio section inside.
« Rent payments are dated the day they are received, not the date they are mailed.
«If you are mailing in your rent, send to:
8746 Mary Ave NW, Ste BSeattle, WA 98117
What is an emergency?
An emergency is a “SUDDEN, URGENT, UNEXPECTED OCCURRENCE REQUIRING IMMEDIATE ACTION”.
What do I do if I have an emergency?
« If there is danger to life call 911 immediately.
«Call our 24 hour, EMERGENCY ONLY line, 206-735-2683. Speak Slowly and Clearly. Include your name, address, phone number, property manager’s name and the nature of the emergency. Only emergency calls will be responded to at this number.
«If you do not get a response, TAKE ACTION yourself. Inaction could cause you to be responsible for the cost of the repair. Call the appropriate service person. You will be reimbursed for your out-of-pocket expenses as long as you were not responsible for the emergency. REMEMBER, THIS MUST BE AN EMERGENCY THAT CANNOT WAIT UNTIL THE NEXT BUSINESS DAY TO BE REPAIRED AND IT MUST BE CREATING OR MIGHT BE CREATING PROPERTY DAMAGE.
«CHANGE FURNACE FILTERS NOW
BE SURE TO REPORT ALL MAINTENANCE PROBLEMS RIGHT AWAY. CHOOSE METHODS BELOW TO TAKE ACTION. WAITING MAY CAUSE FURTHER DAMAGE AND YOU MAY BE HELD RESPONSIBLE FOR THAT DAMAGE.
All maintenance requests must be in some form of writing:
«The best way is through your Tenant Portal. If you do not have your portal set up, it is easy. All we need is your email address. Call us at 206-621-9840 and we can set it up.
«You may fax it to 206-623-5721
«You may mail it to:
Poplar Homes8746 Mary Ave NW, Ste. B
Seattle, WA 98117
«Before making a maintenance request have you checked the circuit breaker, replaced batteries, checked for reset buttons or tried plunging the clogs, etc. These should be tried first and may solve your issue.
« If you are calling about an appliance, furnace, water heater or other electric or power system in your property, more information is better. If you can give us the make, model and serial number of the item, it will speed repair. When calling about heat, we need to know what kind of heat your have: gas?, electric? or oil?
« We need to know who to contact along with their phone # and email.
« You will be contacted by either your property manager or the Vendor to set up an appointment. You may give us permission to enter without you there. All of our Vendors are licensed, bonded and insured. If you make an appointment to be home when a Vendor arrives, PLEASE BE THERE. If you skip an appointment, you may be charged a trip charge.
«Vendors are only allowed to do what we have given them on a work order. Please do not ask for additional items. Contact your property manager for any additional work that needs to be done.
PREVENT MAINTENANCE PROBLEMS
«Don’t put anything down drains, garbage disposals or toilets that doesn’t belong there. There are products out there that say they are flushable. Not all systems will handle them. DO NOT FLUSH THEM. These repairs will get charged to the tenant.
«Put a drain cover over drains that may get clogged with hair. Hair clog repairs will get charged to the tenant.
«If you are on a septic system, please refer to the special septic addendum you were given at move in. Contact your property manager if you need another copy.
BE PREPARED / PROTECT YOURSELF
It is always important to be prepared. The following information will help you to be prepared and safe.
«CHANGE THE BATTERIES IN YOUR SMOKE & CO DETECTORS NOW.
«Make sure that all vents and ducts are clear, not blocked in any way.
«If your gutters and downspouts appear to be clogged, please report this to your Property Manager.
«It is the tenant's responsibility to roll up any hoses and cover outside faucets if you have them.
«Check the sewer drain on the street in front of your residence; make sure it is clear of leaves and debris.
«If you have an underground sprinkler system, please contact your property manager for winterization.
MOLD & MILDEW
«Always use kitchen & bathroom fans.
« Keep a watch for it.
«Condensation is a big cause of mold.
«Anything that creates steam can create condensation.
«Open windows a bit to create airflow.
«At the first sign of mold or mildew, use a mold retardant, which can be purchased at any hardware store.
«Condensation on your toilet can run down the sides and collect at the bottom, giving the illusion that the toilet is leaking. Put a towel around the bottom to help prevent mold that can form there.
PROTECT YOURSELF FROM CARBON MONOXIDE POISONING *
«Change your CO detector batteries now. THIS IS THE TENANT’S RESPONSIBILITY AND MUST BE DONE.
«DO NOT sleep in any room with an unvented gas or kerosene space heater.
«DO NOT leave your vehicle running in a closed garage.
«NEVER, NEVER BRING A BBQ INSIDE!
Know The Symptoms Of Carbon Monoxide Poisoning
«You and your family can get severe headaches, become dizzy, mentally confused, nauseated or faint.
«Low levels can cause shortness of breath, mild nausea and mild headaches.
«Symptoms can be confused with flu, food poisoning or other illnesses.
« If you experience symptoms, get fresh air immediately. Open doors, windows and turn off combustion appliances. Leave the residence.
«Keep a water supply on hand at all times.
«Set aside canned goods for emergencies only.
«Have a supply of garbage bags, toilet paper, diapers and any other personal items.
« Have medications available to grab.
«Have a radio, flashlight and plenty of batteries.
«If you use candles be very cautious. Never leave a candle burning when you cannot keep an eye on it, especially when you are sleeping and while pets and children are around.
«There are all sorts of flameless lighting available that is safer to use.
« If a storm is predicted, fill your bathtub with water for sanitation use, but not for drinking.
« If power does go out, wear several layers of loose lightweight clothing.
« Plan to live in just one or two rooms close to the heat source.
« Assume that any downed power lines are live. Stay away from them.
«SNOW. In the event of snow, Tenant will remove the same from any abutting sidewalks. Tenant understands that landscaping maintenance is considered a part of the rental agreement, and any damage occurring due to Tenant neglect will be deducted from the Tenant’s deposit.
« Change your smoke alarm and CO detector batteries now. THIS IS A TENANT’S RESPONSIBILITY AND MUST BE DONE.
«Keep anything flammable at least 3 feet away from heaters and stoves.
« Keep flammable items away from fireplaces. Use the screen to keep embers in the fireplace.
«Have chimney inspected and cleaned by a professional if necessary
«Protect children. Never leave them at home alone without a responsible person.
« Develop and practice a home fire escape plan so that every family member can escape quickly and safely.
«DO NOT leave candles, space heaters, barbeques, cooking food, etc. unattended at any time.
*Visit www.seattleredcross.org for Red Cross preparedness information.
RENTER' S INSURANCE
«You are required to have renter’s insurance and provide proof.
«Property owner's insurance DOES NOT protect your furniture and belongings in the event of some catastrophic event. Fire, wind, water, falling trees…all of these can cause damage to your rental unit and your "stuff".
«Renter’s insurance can protect you for loss from burglary, robbery and vandalism as well.
«It may also cover certain types of damage which may be your fault, such as a broken window, out of control candle or other type of unforeseen ”accident”.
«The owner's insurance only covers the unit itself; it does not cover any of your personal items.
«Call an insurance agent today and make a relatively cheap investment in the protection of your belongings.
«All of our properties are non-smoking. This means that there is no smoking anywhere on the premises.
«Assigned parking spaces are just that. If you have an extra car or have visitors, do not park in someone else’s space.
«Be considerate of your neighbors. Keep any type of noise down. After 10:00 pm is quiet time.
Our new management software system, Appfolio, provides you:.
« Access to your account, called your Tenant Portal. You can see what your balance is. Make rent payments and report maintenance problems. We need your email address to make this work. Please be sure we have it.
«Pay your rent. We do not use ACH. Each month, use your Portal to authorize your financial institution to send us your rent. You are in control. You can even use a credit card to pay your rent. This does not happen instantly. Please allow for the banking process. This could be up to 5 days.
You may also go to any 7 – Eleven with a rent invoice, which you must get from us, and pay your rent there. The invoice is re-usable. This is especially helpful for those of you who like to use cash!